Standard Manufacturer Warranty
12 months for eligible products- Included where eligible
- Coverage starts from shipping
- House Hippo coordinates manufacturer warranty fulfilment
- Product-specific terms confirmed on your quote
WARRANTY & LOANER SUPPORTWarranty & Loaner Support.
Warranty & Loaner Support.
More than a warranty—real support.
Choose the coverage that fits your equipment, and know how servicing, repairs and eligible loaner arrangements work before you need them.
YOUR COVERAGE OPTIONSSTANDARD OPTIONAL EXTENDED PLAN
The plan belongs to the equipment.
Eligibility and product-specific terms are confirmed on your quote. Support and loaner programmes apply to equipment purchased from House Hippo.
Extended Warranty & Loaner Programme
30 months total coverage- Includes the standard first year
- House Hippo handles the warranty case directly
- Eligible loaner arrangements during active coverage
- No separate eligible loaner rental fee
- Buyer pays equipment and loaner shipping
- Purchased separately per eligible item
| Feature | Standard manufacturer warranty | Extended Warranty & Loaner Programme |
|---|---|---|
| Coverage period | 12 months for eligible products, from shipping. | 30 months total from shipping, including the standard first year. |
| Purchase | Included where eligible. | Purchased separately per eligible item, at 10% of the applicable equipment purchase price. |
| Warranty coordination | House Hippo coordinates manufacturer warranty fulfilment. | House Hippo handles the warranty case directly during active coverage. |
| Eligible loaner | Any loaner rental is quoted separately. | No separate rental fee during covered repairs, approved non-covered repairs or pre-booked routine servicing while the plan is active. |
| Servicing & non-covered repairs | Quoted and chargeable. | Quoted and chargeable; the loaner benefit does not make servicing or non-covered repairs free. |
| Shipping | Buyer pays applicable equipment and loaner shipping. | Buyer pays applicable equipment and loaner shipping. |
The extended plan is not 30 months plus the standard year. Previously shipped equipment with a purchased extended plan keeps its original shipping date as the coverage start.
SERVICE & LOANER ARRANGEMENTS
Plan the exchange before shipping.
Pre-book routine servicing when a loaner is needed. Eligibility, availability, costs and timing are confirmed in your service or loaner agreement.
Loaner first
For a confirmed eligible arrangement, we coordinate the loaner before you send your unit. Use the agreed packaging and shipping instructions.
Four shipping legs
A scheduled service exchange includes loaner to clinic, your unit to House Hippo, your unit back to clinic and loaner back to House Hippo. Applicable shipping is chargeable.
Return within five business days
After receiving the repaired unit or declining the repair, hand the loaner to the carrier within five business days. Creating a label alone does not count as a return.
REPAIRS, APPROVALS & REPLACEMENT
Know what you are approving.
Covered warranty faults
We assess the issue and coordinate the repair. An owner-approved permanent replacement may be offered for a covered fault, with the same or equivalent capability. It keeps the original coverage expiry and linked serial history.
Non-covered repairs
You receive a repair quote before additional work. During an active extended plan, an eligible loaner can remain without a separate rental fee while an approved non-covered repair is completed.
Routine servicing
Servicing is paid upfront and quoted separately. Applicable initial payments are credited toward an approved repair as agreed, without charging twice. Optional reminders do not approve work or reserve a loaner.
COMMON QUESTIONS
The details that matter.
What if I decline a repair?
Return the loaner within five business days, or contact us to agree a quoted rental or purchase option where offered. Extended use and any purchase require your agreement.
What happens after the warranty expires?
Paid servicing and repair support remain available for House Hippo equipment. Any loaner is arranged at a quoted rental rate.
Does a replacement restart the warranty?
A covered warranty replacement retains the original expiry. A separate new purchase starts its own coverage from its shipping date. If a used loaner is offered for purchase, its condition and applicable warranty are disclosed on the quote.
How are additional costs approved?
Additional non-covered repairs require approval. If you expressly agree a 20% allowance, the quote states the exact maximum; work above it needs further approval. Without that consent, increased costs require a revised approval.
What are the response and dispatch targets?
We aim to respond within one business day and plan repair-loaner dispatch within three business days after notification and confirmation of the arrangement. Scheduled servicing follows your confirmed booking; availability and shipping affect timing.
Start with the equipment you own.
Open its record to ask for service, or discuss the coverage options when requesting a quote.